ATC TEMPLATE 06 HAND-OVER
Question to answer: Is everything complete & ok?
(Can we hand over to business as usual?)
At this step we need to ensure there is a formal acceptance and hand-over to the operational teams running business as usual. Make sure you know what needs to be handed-over before you start, and make sure they have everything and agree it all before you finish/close. It is advisable to document the handover.
If you need any help planning your handover please contact the Strategy, Projects and Change Office
PLANNING THE HAND-OVER
WHAT SUPPORT ARRANGEMENTS ARE IN PLACE?
(Give a summary of the support arrangements that will be in place for the operational / business as usual teams.)
| Date that the support arrangements will start | |
| Service Availability & Hours of Support | |
| Service Level Agreement(s) | |
| Service Support Cost (annual) |
Supplier(s)/ Contractor(s) Contact Details
| Name | Telephone | |
Customer Contact Details
| Name | Telephone | |
WHICH ROLES NEED TO BE TRANSFERRED?
(Give a summary of the tasks or job roles that will be transferred to the operational / business as usual teams.)
| Team(s) | Current Task/Role Holder(s) | Task Definition Summary | Name & Team of Recipient |
WHAT KNOWLEDGE OR INFORMATION NEEDS TO BE TRANSFERRED?
(Give a high-level summary of the knowledge or information that will need to be transferred to the business as usual teams. Provide detail of how and when this knowledge will be transferred, and where any documentation will be stored.)
| Information that needs to be transferred | To which team / person? | How and when? | Where will any documents be stored? |
COMMUNICATION & MANAGING EXPECTATIONS?
(Give a high-level summary of how the project team is communicating with the operational teams. Please include details of key meetings and communications e.g. emails, newsletters etc.)
| What is being communicated? | To which team/person? | How and when? |
BUSINESS CONTINUITY & DISASTER RECOVERY
(Explain the steps the project has taken to ensure the business has the ability to recover they project systems, processes & data from disaster e.g. system failure, data loss, site inaccessibility etc.)
WHAT ARE THE TRAINING REQUIREMENTS?
(Explain the training that will be/has been delivered to support the operational teams and wider stakeholders who will be impacted by this change.)
| Role(s) | Training Requirement | Person delivering training | Cost of training |
WHAT IS THE LIST OF PRODUCTS THE PROJECT HAS DELIVERED?
(Explain the training that will be/has been delivered to support the operational teams and wider stakeholders who will be impacted by this change.)
| Product | Supplier | Service Level Agreement? Y/N | Contract Location? |
WHAT SUPPORTING DOCUMENTATION IS AVAILABLE?
(List the supporting documentation, who owns it and where it is stored.)
| Product | Supporting Documents | Owner of Documents | Document Location |
WHAT HAS THE PROJECT DONE TO ENSURE SECURITY?
Security Officer Sign Off
ACCEPTANCE FROM SUPPORT TEAM
| Role(s) | Planned Date of Handover | Success criteria | Sign-off by | Signature |
